FAQ

How can I contact LYRX?

Email support@lyrx.shop or use our contact form. Include your order number for order questions.

When will my order arrive?

Delivery estimates vary by destination. Processing time is additional, and carrier or customs delays may occur. See our Shipping Policy.

How do I track my order?

We email tracking details after your order ships. Visit Track Your Order to check your shipment.

Can I cancel or change my order?

Contact support@lyrx.shop within 24 hours of placing your order to request a cancellation or change. See our Terms of Service for details.

What is your return policy?

Eligible returns can be requested within 14 days of delivery. Please contact us before sending an item back and review the conditions in our Refund Policy.

What if my order arrives damaged or incorrect?

Email support@lyrx.shop with your order number and clear photos of the item and packaging so we can review the issue and help.